Return and Refund Policy
Effective Date: 18/03/2025
Last Updated: 18/03/2025
At Kisa Flour Mills L.L.C, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns and Refunds
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In the event you receive a product that is damaged, defective, or contaminated, please contact our team directly at kisaspices@gmail.com or call us at +971 52 756 6588, and we will do our best to resolve the issue.
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Requests for a return, replacement, or refund must be made within 2 days of receiving your order.
2. Conditions for Returns
To ensure a successful return, please note the following conditions:
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Unopened Products: Returns are accepted if the product remains sealed and in its original condition.
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Opened Products: We do not offer refunds or replacements once the product seal is broken, unless the complaint is related to the quality of the product.
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Food Safety: Please do not return any food product without contacting us first for specific instructions regarding the return process.
3. Return Process
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Contact us at kisaspices@gmail.com or +971 52 756 6588 with your order details and the reason for your return.
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Our team will review your request and provide return or replacement instructions.
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Returns will be processed only after verification of the issue.
4. Refund Process
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Once the returned product is received and inspected, we will notify you about the refund status.
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Approved refunds will be processed via the original payment method within 7-14 business days.
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Shipping charges (if applicable) are non-refundable.
5. Contact Us
For any queries regarding returns and refunds, please contact:
Kisa Flour Mills L.L.C
Al Warqa, Dubai
kisaspices@gmail.com
+971 52 756 6588