Food Safety & Quality Policy
Effective Date: 18/03/2025
Last Updated: 18/03/2025
At Kisa Flour Mills L.L.C, we are committed to providing our customers with high-quality, safe, and hygienic food products. Our Food Safety & Quality Policy outlines the principles and measures we follow to ensure that our products meet the highest standards of food safety and quality.
1. Commitment to Food Safety
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We comply with all UAE food safety regulations and industry best practices.
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Our products are sourced, processed, stored, and delivered under strict hygiene and quality control measures.
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We ensure that our food handling and packaging processes prevent contamination, spoilage, and degradation.
2. Quality Control Measures
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We conduct regular quality checks on all raw materials and finished products.
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We work with certified suppliers and ensure that all ingredients meet regulatory safety requirements.
3. Storage & Handling
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Products are stored at appropriate temperatures to maintain freshness and prevent spoilage.
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We ensure that all food items are properly labeled with expiration dates and handling instructions.
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Our warehouses and delivery processes are monitored to ensure hygienic conditions at all stages.
4. Customer Health & Safety
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We take customer complaints about food quality seriously and investigate any reported issues promptly.
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If you receive a product that appears damaged, defective, or compromised, please contact us immediately at kisaspices@gmail.com or +971 52 756 6588.
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We do not recommend consuming products past their expiration date or if the packaging is damaged.
5. Continuous Improvement
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We regularly review and update our food safety policies to align with the latest scientific research and regulatory standards.
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Our team undergoes ongoing training to maintain best practices in food safety and quality assurance.
6. Contact Us
For any concerns related to food safety or quality, please reach out to:
Kisa Flour Mills L.L.C
Al Warqa, Dubai
kisaspices@gmail.com
+971 52 756 6588